London eCommerce Expo 2025 ExCeL London

We spent two inspiring days at the eCommerce Expo 2025, meeting retailers, brands, and technology leaders shaping the future of online commerce. The event brought together the latest thinking in AI, fulfilment, data infrastructure, and modular commerce. It was a valuable opportunity to share our expertise and connect with teams driving real innovation across the sector.

Overview

The eCommerce Expo 2025 gathered more than 300 leading brands, tech providers, and digital innovators under one roof, creating an environment rich with learning, debate, and practical insights. From AI-driven merchandising to next-generation fulfilment systems, the event highlighted how quickly retail technology is evolving and how essential it is for brands to build smarter, more connected operations.

Across the two days, our team engaged in conversations with retailers of all sizes about improving operational efficiency, using data more intelligently, and adapting to the rise of modular, API-first ecosystems. Key sessions explored the impact of AI on customer experience, the changing expectations of delivery performance, and how marketplaces like Temu are reshaping supply chain agility. The message was clear: the future of eCommerce is intelligent, integrated, and customer-first.

Technology We Presented

At the eCommerce Expo 2025, we showcased our full suite of products from The Despatch Company:Helm, Neuro, and Voila; highlighting how our ecosystem helps brands run faster, smarter, and more connected operations.

Helm WMS
Our intelligent warehouse management system built for speed, accuracy, and real-time visibility across inventory and orders.

Neuro
Our operational intelligence platform offering clear, data-driven insight into fulfilment performance, productivity, and stock health.

Voila
Our courier-performance analytics tool that gives brands visibility into delivery reliability, speed, and customer experience.

Together, these products form a connected ecosystem designed to simplify fulfilment and drive measurable results.

Event Highlights

AI and modular commerce tools took centre stage, with brands exploring faster, more adaptive architectures.
Data-led retail strategies grew in importance, particularly around conversion, returns reduction, and customer visibility.
Marketplaces like Temu showcased new approaches to supply chain speed and digital expansion.
Social commerce continued to surge, with D2C brands doubling down on platform-first growth.
Retailers showed strong interest in improving courier visibility; reinforcing the relevance of Voila’s analytics capabilities.

Closing Note

The London eCommerce Expo 2025 reaffirmed the pace of change across digital retail and fulfilment. We left inspired by the conversations, encouraged by the industry’s appetite for smarter systems, and committed to continuing our work in building technology that makes eCommerce faster, clearer, and more connected. We look forward to returning next year.